Terms And condition

These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of our website, www.twinkletoesindia.com, including browsing our website, creating a customer account, purchasing products, accessing online services, communicating with us, and completing transactions through our online store.

By accessing our website or purchasing products from us, you acknowledge that you have read, understood, and agreed to these Terms of Service, along with our Privacy Policy, Shipping & Delivery Policy, Refund and Cancellation Policy, Return Policy, and any other policies displayed on our website.

These Terms constitute a legally binding agreement between you (“customer”, “you”, or “your”) and us. We reserve the right to update, modify, or replace any part of these Terms at any time. Any changes will become effective immediately upon publishing the updated Terms on our website. Your continued use of our website after such changes are published shall constitute your acceptance of the revised Terms.

1. Business Ownership, Trademark Registration and Intellectual Property Rights

Our brand name “Twinkle Toes™” is registered for Twinkle Toes India, and we are the sole legal owner and proprietor of all rights, title, and interest associated with the trademark, brand identity, business name, logos, product branding, website content, and all related intellectual property.

The intellectual property owned or controlled by us includes, but is not limited to, our trademarks, logos, product names, packaging designs, product photographs, website design, written content, product descriptions, graphics, marketing materials, advertisements, promotional content, digital assets, and other creative materials used in connection with our business.

All content displayed on our website has been created, developed, licensed, or legally obtained for use by us. Such content is protected under applicable intellectual property laws, copyright laws, trademark laws, and other applicable legal protections.

You acknowledge and agree that our brand identity and business assets represent significant commercial value and may not be copied, reproduced, modified, distributed, displayed, transmitted, sold, licensed, or used for commercial purposes without our prior written authorization.

No person, company, reseller, marketplace seller, distributor, competitor, influencer, website owner, or third party may use our trademark, brand name, product images, descriptions, packaging designs, or other intellectual property in a manner that may create confusion regarding ownership, affiliation, endorsement, or association with us.

Any unauthorized use, reproduction, imitation, misuse, or infringement of our intellectual property rights may result in legal action, including claims for damages, injunctions, and other remedies available under applicable laws.

2. Online Store Terms

By using our website and purchasing products from our online store, you agree that you will use our services only for lawful purposes and in accordance with these Terms.

Our website provides an online platform where customers can view, select, and purchase baby care products and related items. We make reasonable efforts to provide a convenient, secure, and reliable shopping experience. However, access to our website may occasionally be affected by maintenance, technical issues, internet failures, or circumstances beyond our reasonable control.

You agree that you will not use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose. You shall not attempt to interfere with the operation of our website, compromise website security, introduce harmful software, access restricted areas, collect information belonging to other users without authorization, or engage in any activity that may damage our business operations.

We reserve the right to refuse service, cancel transactions, restrict purchases, suspend accounts, or terminate access to our website where we reasonably believe that a customer has violated these Terms, engaged in fraudulent activities, abused our services, or created risk to our business or other customers.

3. Customer Eligibility and Responsibility

By accessing our website and placing an order, you confirm that you are legally capable of entering into a valid agreement under applicable laws and above 18 years of age.

Customers are responsible for ensuring that all information provided during account creation, checkout, payment, and delivery is complete, accurate, and updated.

This includes, but is not limited to:

Customer name
Mobile number
Email address
Billing information
Shipping address
Payment details
Product selection details

We are not responsible for delays, failed deliveries, incorrect shipments, or other issues caused due to incorrect or incomplete information provided by customers.

Customers purchasing products for infants, babies, or children are responsible for selecting appropriate products based on their individual requirements, including size, weight recommendation, product type, and suitability.

4. Customer Accounts, Passwords and Security

Customers may create an account on our website to access additional features such as order history, saved delivery addresses, faster checkout, customer support, and other account-related services.

When creating an account, you agree to provide accurate and truthful information. You are responsible for maintaining and updating your account information whenever necessary to ensure smooth processing of orders and communication.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, registered email address, and mobile number associated with your account.

You agree that you will not share your account password or login information with any unauthorized person. You must immediately inform us if you believe that your account has been accessed without authorization or if your account security has been compromised.

We will take reasonable steps to protect customer accounts; however, we shall not be responsible for losses, damages, unauthorized purchases, or account misuse resulting from the customer's failure to protect their login credentials or from actions outside our reasonable control.

We reserve the right to suspend, restrict, or terminate customer accounts where we identify suspicious activity, fraudulent behaviour, misuse of promotional benefits, false information, unauthorized access attempts, or violation of these Terms.

5. Payment Information and Transaction Security

All payments made through our website are processed through secure and authorized third party payment gateway providers. We use recognized third party payment service providers to facilitate secure online transactions between customers and our business.

By making a payment, you confirm that:

The payment information provided is accurate.
You are authorized to use the selected payment method.
You agree to complete payment obligations for the order placed.

For security reasons, we do not store sensitive financial information such as complete credit card numbers, debit card details, CVV numbers, internet banking passwords, or other confidential payment credentials on our systems.

Payment processing is handled by authorized third-party payment providers who maintain their own security standards and policies.

Although we take reasonable precautions to provide a secure payment experience, we shall not be responsible for:

Payment failures caused by banks or payment gateways.
Delays in payment confirmation.
Unauthorized transactions resulting from customer negligence.
Errors caused by third-party financial institutions.
Temporary technical failures beyond our control.

If a payment dispute, chargeback, or unauthorized transaction claim is raised, we reserve the right to investigate the transaction details, order records, delivery confirmation, communication records, and other relevant information before responding to such claims.

6. Order Placement, Acceptance, Processing and Cancellation

When you place an order through our website, you are submitting a request to purchase the selected products from us. An order confirmation displayed on the website or sent through email, SMS, WhatsApp, or any other communication channel confirms that we have received your order request. However, such confirmation does not always constitute final acceptance of the order.

We reserve the right to review, verify, accept, modify, or cancel any order before dispatch for legitimate business reasons, including but not limited to product availability, pricing errors, suspected fraudulent activity, incorrect customer information, payment issues, technical errors, or circumstances beyond our reasonable control.

An order shall be considered accepted only after we have successfully processed the order and initiated fulfilment or dispatch. Once an order has been accepted and processed, cancellation requests may be subject to our Cancellation and Refund Policy.

We reserve the right to cancel or refuse any order where we reasonably believe that:

The order contains incorrect or incomplete information.
The customer has engaged in fraudulent activity.
The order appears to be placed for unauthorized resale or commercial misuse.
Multiple suspicious orders have been placed.
Payment verification has failed.
The product information displayed on the website contained an unintended error.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable Refund and Cancellation Policy and the original payment method used by the customer.

We shall not be responsible for losses, inconvenience, or claims arising from cancellation of orders due to circumstances beyond our reasonable control, including supply disruptions, courier limitations, payment gateway failures, or technical issues.

7. Shipping, Delivery and Customer Delivery Responsibility

We are committed to making reasonable efforts to ensure that products purchased through our website are processed, packed, and delivered safely through authorized logistics partners.

Delivery timelines displayed on our website are estimated timelines and may vary depending on factors including:

Customer location.
Courier service availability.
Weather conditions.
Transportation delays.
Government restrictions.
Operational limitations of logistics partners.

While we work with reliable delivery partners, we do not guarantee exact delivery dates or times, as delivery operations may involve third-party service providers.

Customers are responsible for providing complete and accurate delivery information, including the correct:

Name of recipient.
Mobile number.
Shipping address.
Landmark details.
Other information required for successful delivery.

We shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by customers.

Customers must make reasonable arrangements to receive their orders at the provided delivery address. If a delivery attempt fails due to customer unavailability, incorrect address details, refusal to accept delivery, or inability to verify delivery information, additional delivery attempts or further action may be handled according to our shipping policies.

8. Cash on Delivery (COD) Terms and Delivery Acknowledgement

We may provide Cash on Delivery (“COD”) as a payment option for eligible customers and delivery locations. COD availability may depend on factors including customer location, order value, courier availability, previous order history, and internal risk assessment.

By selecting COD as a payment method, you agree that you are placing a genuine order and that you have the intention and ability to accept delivery of the products ordered.

You acknowledge that COD orders require your cooperation during the delivery process, including being available at the provided delivery address and accepting the package when delivered.

For certain deliveries, our courier partners may require delivery confirmation through an OTP verification process. Where OTP verification is applicable, sharing the OTP confirms that:

The customer or authorized recipient has received the order.
The package has been delivered successfully.
The customer acknowledges completion of delivery.
The order fulfilment obligation has been completed by us.

OTP verification may or may not be required for every delivery, depending on courier procedures, location, shipment type, and delivery partner requirements.

Customers understand that delivery confirmation methods are implemented to protect both customers and sellers from false delivery claims, unauthorized disputes, and fraudulent activities.

Repeated refusal of genuine COD orders, intentional failure to accept deliveries, or misuse of COD services may result in restrictions or removal of COD availability for future purchases.

9. Product Information, Specifications and Availability

We make reasonable efforts to ensure that all information displayed on our website relating to our products is accurate, complete, and updated.

Product information may include:

Product name.
Product description.
Product features.
Product images.
Product specifications.
Product size information.
Quantity details.
Weight recommendations.
Usage instructions.
Pricing information.

However, we do not guarantee that all information displayed on our website will always be completely free from errors, omissions, or inaccuracies.

Product images are provided for reference purposes. Actual products may vary slightly due to manufacturing improvements, packaging updates, printing variations, lighting conditions, or differences in screen display settings.

Such minor variations shall not be considered defects where the product remains functionally equivalent and meets applicable quality standards.

For baby products, including diapers, wipes, and infant care products, customers are responsible for selecting products suitable for their requirements. Customers should carefully review size recommendations, product details, and usage guidelines before placing an order.

We shall not be responsible for dissatisfaction, discomfort, or issues arising from:

Incorrect product selection.
Incorrect size selection.
Failure to review product details.
Failure to follow product usage instructions.
Individual sensitivity or personal preferences.

Product availability displayed on our website may change without prior notice due to inventory movement, supplier availability, production schedules, or demand fluctuations.

10. Baby Product Usage and Safety Disclaimer

Our products are designed and manufactured for their intended purpose and should always be used responsibly.

Parents, guardians, and caregivers are responsible for ensuring that products are used appropriately according to the child's age, weight, requirements, and safety considerations.

Customers should carefully read and follow any instructions, warnings, recommendations, or information provided on product packaging.

We recommend that customers discontinue use and seek appropriate professional advice if they observe any unexpected reaction, discomfort, or concern related to product usage.

We shall not be responsible for issues resulting from:

Improper product usage.
Failure to follow instructions.
Use beyond recommended conditions.
Incorrect storage after delivery.
Individual child sensitivity or circumstances beyond our control.

The responsibility of selecting suitable baby care products ultimately remains with the parent, guardian, or caregiver purchasing and using the product.

11. Product Modification, Updates and Discontinuation

We reserve the right to modify, improve, update, replace, suspend, or discontinue any product, service, packaging, design, specification, or feature offered through our website at any time.

Changes may occur due to:

Product improvement initiatives.
Manufacturing changes.
Supplier updates.
Regulatory requirements.
Market conditions.
Availability of raw materials.
Quality enhancement measures.

Product updates may include changes to:

Packaging appearance.
Product design.
Product description.
Product specifications.
Product presentation.

Such updates do not necessarily represent a reduction in product quality and may be introduced to improve customer experience.

We are not obligated to provide identical packaging, designs, or product variations indefinitely.

12. Product Pricing, Taxes and Price Changes

All prices displayed on our website are subject to change without prior notice.

Product prices may change due to factors including:

Manufacturing costs.
Raw material costs.
Supplier price changes.
Government taxes and regulations.
Market conditions.
Promotional campaigns.
Business decisions.

Any price change will apply only to future orders placed after the updated price becomes effective.

Orders that have already been accepted and confirmed will generally continue at the confirmed price unless the order was affected by an obvious pricing error or technical issue.

We reserve the right to correct pricing mistakes caused by:

Human errors.
Technical issues.
Website errors.
Incorrect product information uploads.

If a pricing error affects an order, we may contact the customer to provide options, including confirmation of the corrected price or cancellation of the order with applicable refund processing.

13. Accuracy of Website Information and Online Content

We make reasonable efforts to ensure that all information provided on our website is accurate, complete, current, and useful for customers making purchasing decisions.

The information available on our website may include product details, descriptions, specifications, images, pricing, availability, promotional information, blogs, articles, and other content related to our products and services.

However, despite our efforts, there may occasionally be situations where information displayed on our website contains unintended errors, inaccuracies, omissions, or outdated information due to technical issues, human error, supplier updates, manufacturing changes, or other circumstances.

We reserve the right to correct, update, modify, or remove any information displayed on our website at any time without prior notice.

This includes, but is not limited to:

Product descriptions.
Product specifications.
Product images.
Pricing information.
Availability status.
Promotional details.
Website content.

We do not guarantee that all website content will always be completely error-free, uninterrupted, or continuously available.

Customers acknowledge that they are responsible for reviewing product information, specifications, pricing, and applicable policies before completing a purchase.

We shall not be held responsible for minor variations, typographical errors, technical inaccuracies, or changes that do not materially affect the product or service purchased by the customer.

14. Promotions, Discounts, Coupons and Special Offers

From time to time, we may provide promotional campaigns, discount offers, coupon codes, rewards, special pricing, or other marketing benefits to customers.

All promotions, discounts, and offers provided by us are subject to specific terms, conditions, eligibility requirements, validity periods, and product restrictions.

Unless specifically stated otherwise, promotional offers:

Cannot be exchanged for cash.
Cannot be transferred to another customer.
Cannot be combined with unauthorized offers.
May have usage limits.
May apply only to selected products or categories.

We reserve the right to introduce, modify, suspend, withdraw, or cancel any promotional offer at any time without prior notice.

We may restrict or cancel promotional benefits where we identify:

Misuse of discount codes.
Multiple fraudulent accounts.
Abuse of promotional schemes.
Unauthorized resale activity.
Attempts to manipulate pricing systems.

Any promotional benefit obtained through fraudulent or unauthorized means may be cancelled, and we reserve the right to recover losses caused by such misuse.

15. Customer Reviews, Feedback and User-Generated Content

We value customer feedback and may provide facilities where customers can submit reviews, ratings, comments, photographs, suggestions, or other content relating to our products and services.

By submitting any content through our website or associated platforms, you represent and confirm that:

The content provided is genuine and based on your experience.
The information submitted is accurate to the best of your knowledge.
You have the legal right to submit such content.
The content does not violate any third-party rights.

You grant us a non-exclusive, worldwide, royalty-free permission to use, display, reproduce, publish, distribute, and promote such customer content for business purposes, including:

Website display.
Marketing activities.
Social media promotion.
Advertising materials.
Customer communication.

We reserve the right to review, moderate, remove, or refuse publication of any customer content that we believe:

Is false or misleading.
Contains offensive or inappropriate language.
Violates applicable laws.
Contains spam or promotional material.
Attempts to damage our reputation unfairly.
Is submitted through fraudulent activity.

Customer reviews represent individual opinions and experiences. Reviews do not constitute professional advice, guarantees, warranties, or representations made by us.

16. Third-Party Services, Links and External Providers

Our website may use or connect with third-party services to improve customer experience and operate our business efficiently.

These services may include:

Payment gateway providers.
Courier and logistics partners.
Analytics providers.
Advertising platforms.
Customer review platforms.
Communication tools.
Marketing technology providers.

Certain links or services available through our website may direct customers to external websites, applications, or services operated by third parties.

We do not control and are not responsible for:

The availability of third-party services.
The accuracy of third-party information.
Privacy practices of third parties.
Security practices of external platforms.
Products or services offered by third parties.

Customers using third-party services are subject to the terms and policies of those respective third parties.

17. Limitation of Liability

To the maximum extent permitted under applicable laws, we shall not be responsible or liable for any indirect, incidental, special, consequential, or economic losses arising from the use of our website, products, or services.

This limitation applies to losses including, but not limited to:

Loss of profits.
Loss of business opportunities.
Loss of data.
Business interruption.
Delays caused by third parties.
Courier-related issues.
Payment processing failures.
Website downtime.
Technical failures.

While we take reasonable measures to provide quality products and reliable services, we cannot guarantee that:

The website will always operate without interruption.
Products will always be available.
Third-party services will always function without errors.
Delivery timelines will never be affected by external circumstances.

For product-related claims, our maximum liability shall be limited to the actual purchase value paid by the customer for the specific product giving rise to the claim.

Customers agree that this limitation of liability is a reasonable allocation of risk between the customer and us.

18. Product Liability and Customer Responsibility

Our products are intended to be used according to their described purpose, instructions, and recommendations.Customers acknowledge that baby care products require proper selection, handling, storage, and usage.

We shall not be responsible for claims, damages, or issues arising from:

Incorrect product selection.
Incorrect size selection.
Improper usage.
Failure to follow instructions.
Misuse of products.
Improper storage after delivery.
Alteration or modification of products.
Use of products beyond their intended purpose.

Customers are responsible for ensuring that products are appropriate for the child or individual using them.

19. Indemnification and Seller Protection

You agree to indemnify, defend, and hold harmless:

Twinkle Toes India, its owners, directors, employees, representatives, affiliates, partners, suppliers, service providers, and agents

from and against any claims, demands, damages, losses, liabilities, expenses, penalties, or legal costs arising from or related to:

Your violation of these Terms.
Your misuse of our website.
Incorrect information provided by you.
Fraudulent transactions.
Unauthorized payment disputes.
False delivery claims.
Abuse of COD services.
Misuse of promotional offers.
Violation of applicable laws.
Infringement of third-party rights.
Misuse of purchased products.

You agree that we shall not be responsible for claims arising from circumstances caused by your actions, negligence, incorrect information, or failure to follow product instructions.

This indemnification obligation shall survive termination of your account, completion of transactions, or discontinuation of website usage.

20. Privacy and Protection of Customer Information

Your privacy is important to us. We collect, process, store, and use customer information in accordance with our Privacy Policy and applicable data protection laws.

Information collected may include:

Name.
Contact details.
Delivery information.
Order history.
Payment transaction information.
Communication records.

Customer information may be used for purposes including:

Processing and delivering orders.
Providing customer support.
Managing accounts.
Improving products and services.
Preventing fraud.
Meeting legal and regulatory obligations.
Sending communications where permitted.

We take reasonable security measures to protect customer information. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

21. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted according to the laws applicable in India.

Any dispute, claim, or legal matter arising from these Terms, website usage, transactions, or purchases shall be subject to the exclusive jurisdiction of the appropriate courts located in District of Coimbatore Tamil Nadu, India.

Before initiating legal proceedings, both parties may attempt to resolve disputes through reasonable communication and mutual discussion.

22. Changes and Updates to Terms of Service

We reserve the right to modify, update, revise, or replace these Terms of Service at any time.

Changes may be made due to:

Business requirements.
Legal or regulatory changes.
Improvements to our services.
Changes in our operational processes.

The updated version will be published on our website along with the revised effective date.

Customers are encouraged to review these Terms periodically.

Your continued access to our website or purchase of products after changes are published constitutes acceptance of the updated Terms.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be modified or removed only to the extent necessary.

The remaining provisions of these Terms shall continue to remain valid and enforceable.

24. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, Refund and Cancellation Policy, Return Policy, and other website policies, constitute the complete agreement between you and us regarding your use of our website and purchase of products.

These Terms replace any previous agreements, communications, or understandings relating to the use of our online store.

25. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, you may contact us:

Twinkle Toes India

Website: https://www.twinkletoesindia.com

Email: hello@twinkletoesindia.com

Customer Support: +91-9487645000

Registered Business Address:

No. 212-E, Kovai to Ooty Road (NH 181)
Behind Poorvika Mobile
Mettupalayam – 641301
Coimbatore District
Tamil Nadu
India